How an engineering company solves the engagement equation

and secures 89% staff participation in new resilience program

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Our client | Sandvik

Industry

Engineering services

Size

42,000 employees

Established in

1995

Location

Sydney, Australia

Key Results

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89%

Overall staff participation rate

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10 weeks

Of activities completed on average

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91%

Of active participants improved resilience

The Challenge

This global engineering group wanted a scalable way to measurably improve staff resilience. With staff located in both office environments and remote locations, they needed a solution that could: reach everyone, self-motivate staff to work on their resilience, and provide a way for management to both monitor and support success.

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Method

Culture Integration: Our platform can tailor language to the audience, ranging from students, athletes, job seekers, professionals, and more.

  • Staged Communications: We provided a comprehensive Launch Guide, setting out in detail the timing of messages alongside suggested content and talking points to guide the experience
  • Automated Engagement Campaign: We sent out automated email campaign including a personal invitation that provides instant no-password access to the resilience training and followed up emails with people who have not yet completed the training.
  • Empowering Managers: Each manager with at least five participants received a de-identified Team Resilience Report alongside guidelines on how to discuss resilience with their staff.

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Results

  • Following the launch campaigns, 89% of staff initiated their participation in the program. This marked a major achievement, reaching engagement far beyond previous programs implemented by this company. Through de-identified reports, management gained visibility of areas at risk, as well as pockets of strength to learn from.
  • Six months later, a refresh campaign was launched to track progress. The refresh campaign found that 91% of active participants improved their resilience scores. Here, participants saw resilience scores increase by 20%.

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